Shipping Policy

We offer free shipping for both rolled and framed paintings all over India. We only work with reputed courier partners like Bluedart and FedEx for domestic deliveries. The delivery timeframe is mentioned on each painting page. We deliver to 99.4% of locations in India. 

Return &
Exchange Policy

Please note there has been a change to our return policy owing to the COVID-19 crisis. There have been a few things that we can't control, hence we require your kind cooperation in those situations.

Return requests are not accepted for the below situations currently.

  1. Cancellation/refund of a customized size handmade painting that is already made, but unable to ship or delayed in transit

  2. Cancellation/refund requests for orders already shipped or delayed in transit

  3. Cancellation/refund requests for orders delayed due to lockdown/restrictions in your location

 

If you raise cancellation requests within 2 hours of placing the order, we will accept those requests. If our artist has not begun work on your project, or if we have not printed the canvas, or framed the artwork - then we can accept cancellations after few days after the order as well. Please fill out our contact page and add your concerns and we will reach out to you.

No return requests for paintings delivered outside India are accepted owing to customs/shipping complications in bringing them back. In order to give a clearer picture of what to expect, International customers can request us additional images of the artwork before we ship.

Packaging

 

We take the utmost care in packing your order. A lot of effort goes into painting, creating & framing your art because of this we take even more care in packing your order.

 

ROLLED ART :

All our rolled art are carefully rolled onto thin tissue papers. They are then wrapped in fine art butter paper to keep the art safe from harm. They are then placed in our branded Kraft tubes and packed securely for shipping.

FRAMED ART:

The art is first painted/printed and then carefully wrapped on framed by our talented frame team. Once framed, all corners of the art are then secured with protective cardboard triangles. After which the art is wrapped in multiple layers of bubble wrap, securely covering every square inch of the art. It is then wrapped with a layer of butter paper and finally secured tightly in our shipping boxes.